Privacy Notice

Operator: TECHTURN INFORMATION TECHNOLOGY SOLUTIONS, trading as Tech Turn Technology and providing Snipe RMM, Philippines.

1. Scope

This Notice applies to snipermm.com, enquiries, quotations, early-access and customer accounts, tenant administration, support, billing records, invitations, service logs, and information collected from endpoints enrolled in Snipe RMM.

2. Controller and processor roles

For website, sales, account, billing, service-security, and support information, the operator generally determines why and how the information is used. For endpoint and user information collected for a customer, the customer generally determines the management purpose and lawful basis, while Snipe RMM processes the information to provide the service. The accepted order and any data-processing agreement define these roles in more detail.

3. Information we collect

Website and enquiry information

Name, business email, organisation, role, endpoint count, operating-system mix, current tools, pain points, timeline, messages, consent records, request time, source page, browser and device information, and abuse-prevention metadata.

Account and tenant information

Organisation details, account identity, role, membership, authentication events, multi-factor status, invitations, licence capacity, assigned users, notification preferences, administrative actions, support history, and audit events.

Managed endpoint information

Endpoint identity, assigned and logged-on user where configured, operating system, agent version, check-in time, device role, lifecycle, hardware and storage inventory, installed software, services, network details, encryption, firewall, antivirus, Secure Boot, TPM, uptime, health findings, alerts, script and job results, remediation approvals, and administrative activity.

Commercial information

Order, plan, capacity, invoice, tax, transaction reference, payment status, and account-contact records. Full card or bank credentials are handled by the selected payment provider and are not intentionally stored by Snipe RMM.

4. Purposes

• Provide, secure, operate, maintain, and support Snipe RMM.
• Create and administer tenants, accounts, roles, endpoint enrolments, invitations, licences, and notifications.
• Collect endpoint evidence, identify findings, generate reports, and execute customer-authorised actions.
• Prepare quotations, process orders and payments, and manage customer communications.
• Detect abuse, fraud, compromise, service failures, and security incidents.
• Maintain contractual, accounting, legal, and audit records.
• Improve reliability, usability, and security using aggregated or de-identified information where practical.

5. Lawful processing

Depending on context and applicable law, processing may rely on consent, steps requested before entering a contract, performance of a contract, compliance with legal obligations, and legitimate interests such as service security, support, fraud prevention, and reliability. Customers are responsible for establishing a lawful basis and providing required notices for endpoint monitoring and user information.

6. Cookies and website measurement

The public website uses essential technical records needed to deliver pages, protect forms, and investigate abuse. If non-essential analytics or advertising technologies are introduced, the Notice and applicable consent controls will be updated. Snipe RMM does not sell personal information.

7. Service providers and disclosures

Information may be processed by hosting, database, object-storage, email, authentication, payment, monitoring, support, security, and professional-service providers where needed for a defined purpose. Information may also be disclosed where required by law, to protect people, rights, or systems, or in a lawful business reorganisation.

8. International processing

Customers and service providers may operate in different countries. Contractual, organisational, access-control, and technical safeguards are used where required, taking account of the information, purpose, and recipient.

9. Retention

Website and unsuccessful sales-enquiry records are generally retained for up to 24 months after the last meaningful interaction. Active-customer information is retained for the service period and then returned, deleted, anonymised, or retained according to the customer agreement, legal obligations, dispute needs, security investigations, and backup cycles. Billing and accounting records may be retained for the period required by law. Customers may configure or contract for specific endpoint and audit retention periods.

10. Security

Controls include encrypted transport, tenant scoping, explicit roles, least privilege, protected secrets, expiring invitations, request validation, integrity checks, approved automation, logging, backups, and service-health monitoring. No system is immune from risk. Customers must secure accounts, identity systems, endpoints, networks, backups, and internal approval processes.

11. Automated processing

Snipe RMM may automatically classify findings, calculate health states, prioritise alerts, and recommend actions. The service supports human administration. High-impact scripts and remediation should be approved and tested by authorised customer personnel. Snipe RMM does not use public website information for solely automated decisions intended to produce legal or similarly significant effects.

12. Rights and choices

Subject to applicable law, including the Philippine Data Privacy Act of 2012, individuals may request information, access, correction, erasure or blocking, objection, restriction, portability, or withdrawal of consent and may complain to the National Privacy Commission. Submit requests through Privacy Choices or email [email protected]. Identity and authority may be verified. Where Snipe RMM acts for a customer, a request may need to be coordinated with that customer.

13. Customer instructions and member data

Snipe RMM processes customer-controlled endpoint information only for the contracted service, documented customer instructions, security, support, and legal obligations. Customers must not use the service to collect information unrelated to legitimate endpoint administration.

14. Children

Snipe RMM is a business service and is not directed to children. Customers must not enrol a device or provide information relating to a child unless they have a lawful basis, provide required notices, and minimise the information collected.

15. Incidents and complaints

Suspected privacy incidents may be reported to [email protected]. Security vulnerabilities and security concerns may be reported to [email protected]. Complaints may also be raised with the National Privacy Commission where applicable.

16. Changes and contact

Material changes will be posted with an updated effective date and may also be communicated through the portal or account contact. Do not send credentials or identity documents unless requested through a secure channel.