Terms of Service

Provider: TECHTURN INFORMATION TECHNOLOGY SOLUTIONS, trading as Tech Turn Technology and providing Snipe RMM, Philippines.

1. Agreement

These Terms govern access to and use of Snipe RMM. An accepted quotation, order, statement of work, checkout, data-processing agreement, or service-level agreement forms part of the contract. A specifically negotiated term controls over a conflicting general term. A person accepting for an organisation confirms authority to bind it.

2. Service

Snipe RMM provides remote monitoring and management functions that may include endpoint enrolment, inventory, security evidence, alerting, reporting, scripts, jobs, remediation approvals, notifications, tenant administration, integrations, and support. The applicable order and documentation define the enabled features, limits, supported platforms, retention, and service commitments.

3. Early access and previews

Features identified as early access, preview, pilot, beta, or evaluation may be incomplete, change materially, have reduced support, or be discontinued. Preview features should not be the sole control for a critical production process unless the parties expressly agree otherwise.

4. Accounts and access control

Customers must provide accurate account information, protect credentials, use multi-factor authentication when available, assign least-privilege roles, review memberships, and promptly remove access no longer required. The customer is responsible for activity through its accounts unless caused by a confirmed Snipe RMM security failure.

5. Endpoint authority and notices

The customer represents that it has lawful authority to install the agent, collect endpoint and user information, monitor devices, execute approved actions, and instruct Snipe RMM to process the resulting information. The customer must provide required notices, obtain consent where required, respect employment and communications laws, and avoid enrolling devices outside its authority.

6. Licensing

Unless an order states otherwise, one enrolled endpoint consumes one endpoint licence. Portal-member accounts do not consume endpoint licences. Invitations may temporarily reserve capacity. Retiring an endpoint releases its seat according to the documented workflow. Customers must not evade licence controls, falsify endpoint identity, or duplicate credentials across unlicensed devices.

7. Fees, billing, taxes, and renewal

Fees, currency, billing period, renewal, cancellation, refunds, proration, delinquency handling, and taxes are stated in the accepted order or checkout. Public website content is not a binding quotation. The customer is responsible for accurate billing information and applicable bank, conversion, withholding, tax, and payment-provider charges unless stated otherwise.

8. Acceptable use

Customers must not use Snipe RMM to access or monitor a device without authority, deploy malware, conceal unauthorised activity, bypass security or licence controls, interfere with another tenant, test platform security without written authorisation, violate law, infringe rights, or process information the service is not designed or contracted to handle.

9. Customer responsibilities

• Maintain supported devices, networks, identity systems, backups, and business-continuity arrangements.
• Review findings and decide whether remediation is appropriate.
• Test scripts, jobs, policies, and deployment rings before broad rollout.
• Use approvals and change controls for high-impact actions.
• Maintain required employee, contractor, and user notices.
• Notify Snipe RMM promptly of suspected account, tenant, or endpoint compromise.

10. Security and incidents

Snipe RMM applies technical and organisational safeguards appropriate to the service. Remote administration creates inherent risk, and the customer agrees to use role restrictions, approvals, testing, and operational safeguards. Confirmed incidents affecting customer information will be investigated, contained, and communicated according to applicable law and contractual commitments.

11. Availability, maintenance, and support

Service availability, support hours, maintenance windows, response targets, exclusions, and credits apply only when stated in an accepted order or service-level agreement. Emergency maintenance may occur without advance notice where reasonably necessary to protect the service or customers.

12. Customer data

As between the parties, the customer retains its rights in customer data. The customer permits Snipe RMM to process customer data to provide, secure, maintain, support, and improve the service. Aggregated or de-identified information may be used where it does not reasonably identify the customer or a person. Data handling is further described in the Privacy Notice and any data-processing agreement.

13. Scripts, jobs, and remediation

The customer is responsible for authorising, reviewing, testing, and approving scripts, jobs, policies, and remediation before production use. Snipe RMM may provide templates or recommendations, but the customer remains responsible for operational impact, rollback, maintenance windows, and user communication.

14. Intellectual property

Snipe RMM software, agents, designs, documentation, trademarks, APIs, service technology, and reusable methods remain the provider's or licensors' property. The customer receives a limited, non-exclusive, non-transferable right to use the service during the active subscription or authorised evaluation. No source-code, resale, sublicensing, or ownership right is granted unless expressly agreed.

15. Feedback

The customer may provide suggestions or feedback. The provider may use feedback without restriction or payment, provided it does not disclose customer confidential information or personal data.

16. Confidentiality

Each party must protect the other party's non-public business, technical, security, and customer information using reasonable care and use it only for the agreement. Standard exclusions apply to information that is public without breach, already known without restriction, independently developed, or lawfully received from another source.

17. Third-party services

Snipe RMM may depend on cloud, operating-system, identity, email, payment, security, and integration providers. Their availability, pricing, limits, changes, and terms are outside Snipe RMM's direct control. A third-party change may require modification or discontinuation of a feature.

18. Warranties and disclaimers

Each party warrants authority to enter the agreement. The provider will perform paid services with reasonable skill and care. Except for express written commitments and rights that cannot be excluded, the service is provided as available. Snipe RMM does not guarantee uninterrupted operation, detection of every threat or condition, successful remediation, regulatory compliance, or prevention of every incident.

19. Liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, including lost profit, revenue, opportunity, goodwill, or data. Unless an accepted order states otherwise, the provider's aggregate liability is limited to fees paid for Snipe RMM during the six months preceding the event giving rise to the claim. For a free evaluation, aggregate liability is limited to US$100. These limits do not apply where liability cannot legally be limited.

20. Suspension and termination

Snipe RMM may suspend access where reasonably necessary for material security risk, unlawful use, non-payment, licence evasion, or material breach. Either party may terminate according to the accepted order. On termination, access ends and data is returned, retained, deleted, or anonymised according to the agreement, legal obligations, security needs, and backup cycles.

21. Electronic communications

Orders, approvals, notices, invitations, and records may be created and accepted electronically. The customer consents to service communications at the supplied account contacts and must keep them current.

22. Governing law and disputes

Where no accepted order states otherwise, these Terms are governed by the laws of the Republic of the Philippines. The parties will first attempt to resolve disputes through written notice and good-faith commercial discussion. Unresolved disputes may be brought before a court of competent jurisdiction in the Philippines, subject to mandatory rights that apply.

23. General

If a provision is unenforceable, the remaining provisions continue. Failure to enforce a term is not a waiver. Neither party is responsible for delay caused by events beyond reasonable control, except payment obligations. The customer may not assign the agreement without consent, except as part of a genuine business reorganisation that does not reduce the provider's rights. These Terms and the accepted agreement form the entire agreement for the service.

24. Changes and contact

Updated Terms will be posted with a revised effective date. Material changes will not retroactively remove negotiated rights in an active order unless required by law or accepted by the customer. Questions may be sent to [email protected].